• Assistant General Manager (AGM)

Assistant General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations of the Restaurant. This includes the training, development, staffing, scheduling and performance management of the Front of House team members. The Assistant General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Assistant General Manager look like?

• Leads by example and works alongside their team members
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals, challenges and is continuously coaching the team on ways to progress
• Maintains a positive composure and thrives in a fast pace environment
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments

Duties and Responsibilities 

Operational Support

• Accurately handle daily cash transactions, including reconciliation and resolving discrepancies. 
• Prepare employee schedules based on sales forecasts, ensuring optimal coverage and avoiding double shifts for shift swaps. 
• Manage FOH inventory weekly and monthly basis including alcohol, dry storage, and supplies, ensuring cost control and stock optimization. Perform alcohol ordering, inventory, and waste management. Work with vendors to address defective products, ensuring timely returns and refunds.  
• Ensure FOH cleanliness and organization (e.g., expo area, coolers, bar area, washrooms) and compliance with safety standards. 
• Develop contingency plans for emergencies like staff shortages or equipment failures. 
• Implement refund procedures for accurate sales reconciliation, ensuring proper entry of memos for waste, overrings, and employee/manager meals. 
• Utilize and maintain restaurant management software and point-of-sale (POS) systems for operational efficiency. 

Human Resources (HR) Management

• Oversee hiring, onboarding, and termination processes with proper documentation. 
• Implement and update training programs, ensuring timely completion of BPI certifications. 
• Address workplace issues (e.g., WCB claims, harassment) and promote a positive work environment. 
• Manage performance through coaching, reviews, and recognition programs (e.g., High Fives). 

Guest Services

• Deliver exceptional guest experiences, aiming for a Google review rating of 4.5. 
• Address guest complaints within 48 hours, maintaining service standards. 
• Monitor and respond to guest feedback from review platforms to identify improvement areas. 
• Enhance guest satisfaction by experimenting with new service strategies. 

Compliance and Standards

• Enforce cleanliness, food safety, and operational standards in compliance with Alberta regulations. 
• Conduct regular safety and maintenance checks for the facility and equipment. 
• Ensure adherence to Boston Pizza corporate policies, AGLC, and AHS regulations, and achieve full compliance during audits. 

Financial Management

• Maintain labor costs and control food/beverage waste. Provide cost trend reports with actionable recommendations. Explore and implement new revenue streams (e.g., catering, private events). 

Marketing and Sales Growth

• Update social media with events and promotions to drive engagement. 
• Organize and execute sales-boosting programs (e.g., community events, collaborations). 
• Promote customer loyalty programs and build community partnerships for increased visibility. 

Leadership and Team Engagement

• • Conduct pre-shift meetings to set daily goals and motivate staff. 
  • Promote professionalism, positivity and collaboration in the workplace. 
  • Encourage diversity, inclusion, and wellness initiatives for a supportive environment. 

• Previous experience in a supervisory role in Franchise or corporate restaurant (3+ years). Preferred Boston Pizza experience in FOH
• Pro-Serve, First Aid and Food Safety certification is required
• Strong interpersonal and leadership skills, with a guest-first mindset.
• Excellent problem-solving and decision-making abilities in a fast-paced environment.
• Effective communication skills and the ability to work as part of a team.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.