General Manager (GM)

The General Manager is responsible for the overall leadership, performance, and daily operations of the restaurant. This role ensures an exceptional guest experience while driving sales, profitability, and team development. The General Manager leads both Front of House (FOH) and Heart of House (HOH) teams, ensuring alignment with brand standards, operational excellence, and a positive workplace culture.

Why Is BP A Great Place To Work?

At Boston Pizza, we believe our people are the heart of our success. As Canada’s #1 casual dining brand, we offer a workplace where leaders can grow, thrive, and make a real impact.

• We prioritize team development, recognition, and a supportive environment
• Proudly support local initiatives and organizations
• Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs
• Competitive salary and benefits 

What does a successful General Manager look like?

• They are the leader of the restaurant overseeing both Front of House and Heart of House operations, ensuring both work together as one.
• Leads by example and works alongside their team members
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the “Foundations of Hospitality”, "Heart of Hospitality," Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals, challenges and is continuously coaching the team on ways to progress
• Maintains composure and thrives in a fast pace environment
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!