General Manager (GM)

About the Role

In addition to enhancing the Guest and team member experience, the General Manager will work to attract Guests by developing and implementing marketing, advertising, public and community relations programs. The General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

Responsibilities

• Lead and oversee all daily restaurant operations (FOH, HOH, bar)
• Hire, train, schedule, and develop a team of 40–55 employees
• Manage all financial operations: payroll, accounts payable, invoicing, inventory, and period reporting
• Control food, labour, and operating costs to meet franchise targets
• Ensure full compliance with Boston Pizza brand standards, food safety regulations, and BC liquor laws
• Manage vendor and supplier relationships
• Drive local marketing, social media presence, and community engagement
• Report to ownership on sales, staffing, and operational issues
• Build a culture of accountability, teamwork, and hospitality excellence

Requirements

• Minimum 3 years of restaurant management experience, including at least 1 year as General Manager or equivalent senior leader
• Full-service, high-volume restaurant experience required
• Demonstrated track record of sales growth and cost control
• Strong knowledge of payroll administration, scheduling, and HR basics
• Serving It Right certification (BC) required
• Food Safe Level 1 required or obtainable within 30 days
• Experience with POS systems (POSitouch or equivalent)
• Excellent communication and conflict-resolution skills
• Availability for evenings, weekends, and holidays

Compensation & Benefits

• Salary: $55,000 – $70,000 per year
• Full-time permanent position
• Benefits package available

How to Apply

Submit resume and cover letter to EffioS@bostonpizza.com
Subject line: General Manager Application — BP Smithers

Applications reviewed on a rolling basis. This position is advertised in compliance with Employment and Social Development Canada LMIA requirements.

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!